Terms & Conditions – Delivery Policy

Catering Order Terms & Conditions

  • Chilterns Catering is aware of the challenges of food allergy sufferers. However, we are unable to guarantee an allergen free environment in our kitchens and the products we supply. Gluten, peanuts, tree nuts, eggs, milk, wheat, fish, shellfish and other potential allergens may be present in the food and beverages we supply. If you have any questions please speak to a member of our catering team.
  • Catering orders over $500 require a 40% deposit for order confirmation and the balance paid 3 days prior to the event.
  • Catering orders under $500 must be paid prior to delivery.
  • Cancelled orders within 48 hours of order date will be charged at 100%.
  • Catering will be provided on disposable platters as standard. Melamine & ceramic platters will be collected up to 72hrs of delivery.
  • Replacement platter costs will be passed onto clients should these items be damaged or not returned.
  • Our range of products is available for delivery to Sydney Metropolitan areas only.
  • As our product is a perishable item, we an unable to accept any returns.

Event Terms & Conditions

  • A 40% deposit is required to confirm your event.
  • Final numbers & final payments are due 10 days prior to the occasion date.
  • Final numbers may vary within 20% of initial booking confirmation.
  • In the event of cancellation full deposit amount will be forfeited.
  • All team engagements are inclusive of travels times to and from site.
  • If cancellation occurs within 21 days of the event, full event fee will be charged.
  • In the case of inclement weather, all soft furnishings and picnic rugs will be removed from site at the discretion of your event
    manager and location change requests must be in writing with at least 24 hours notice.
  • Cancellation of picnic equipment hire due to weather will be charged at 50% of the hire fee.
  • Third party entertainment/equipment suppliers & catering cancellations due to weather will be charged at 100% booking fee.

Delivery Policy

  • Deliveries may arrive prior to desired arrival time – Cold items up to 90 mins prior, hot items up to 15 mins prior.
  • If you wish to track your order, please contact our team on 02 9698 6336

Payments

Bank: Commonwealth Bank
BSB: 062220 Account: 10219157
Name: One Hundred Hospitality

Credit card charges of 2% apply to all credit card payments