Terms & Conditions – Delivery Policy

Delivery Policy

  • Deliveries may arrive prior to desired arrival time – Cold items up to 90 mins prior, hot items up to 15 mins prior.
  • If you wish to track your order, please contact our team on 02 9698 6336

Catering Order Terms & Conditions

  • Chilterns Catering is aware of the challenges of food allergy sufferers. However, we are unable to guarantee an allergen free environment in our kitchens and the products we supply. Gluten, peanuts, tree nuts, eggs, milk, wheat, fish, shellfish and other potential allergens may be present in the food and beverages we supply. If you have any questions please speak to a member of our catering team.
  • Deliveries may arrive prior to requested arrival time – Cold items up to 90 mins prior, hot items up to 15 mins prior. 
  •   Monday to Friday there is a minimum order of $90 per delivery time. A $7 delivery fee applies for all deliveries within our

    delivery zone, which is a 7km radius of the Sydney CBD.

  •   Saturday catering orders are a minimum of $250 per delivery time. A $7 delivery fee applies for all deliveries within our

    delivery zone, which is a 7km radius of the Sydney CBD.

  •   Sunday catering orders are subject to availability. There is a minimum spend of $1000 for catering on Sundays. A $7 delivery

    fee applies for all deliveries within our delivery zone, which is a 7km radius of the Sydney CBD.

  •  All Saturday and Sunday orders must be prepaid in full to confirm.
  •  Orders close at 3pm the previous business day at the latest. Orders may close earlier if we book out so it is advised to placeand confirm your orders as early as possible. Orders for Saturday, Sunday & Monday must be confirmed on Friday.
  • Catering orders over $500 require a 40% deposit for order confirmation and the balance paid 3 days prior.
  •   All first time orders must be prepaid in full prior to delivery
  •   Catering orders under $500 must be paid prior to delivery, unless a corporate account has been set up.

Cancelled orders within 48 hours of order date will be charged at 100%. Decreases in order quantities within 48 hours are

subject to approval.

  •  Catering will be provided on disposable platters as standard. Melamine & ceramic platters will be collected within 72hrs of

delivery; if possible we aim to collect the following day. Please have these clean and ready to collect in a convenient location.

  •  Replacement platter costs will be passed onto clients should these items be damaged or not returned. Any damaged or not

returned items including glassware, crockery and any other equipment will be charged at cost price to replace.

  • Catering orders over $500 require a 40% deposit for order confirmation and the balance paid 3 days prior to the event.
  • Catering orders under $500 must be paid prior to delivery.
  • Cancelled orders within 48 hours of order date will be charged at 100%.
  • Catering will be provided on disposable platters as standard. Melamine & ceramic platters will be collected up to 72hrs of delivery.
  • Replacement platter costs will be passed onto clients should these items be damaged or not returned.
  • Our range of products is available for delivery to Sydney Metropolitan areas only.
  • As our product is a perishable item, we an unable to accept any returns.

Event Terms & Conditions

  •   A 40% deposit is required to confirm your event.
  •   Final numbers & final payments are due 10 days prior to the occasion date. All final dietary requirements must be confirmed at

    this time.

  •   Final numbers may decrease within 20% of initial booking confirmation.
  •   In the event of cancellation, the full deposit amount will be forfeited.
  •   Minimum spends apply to staffed events – $2000 Mon to Friday, $2500 on Weekends.
  •   All team engagements are inclusive of travels times to and from site. A minimum of 4 hours applies to all staff.
  •   An Event Supervisor is required for all staffed events; chefs and wait staff cannot be supplied without one.
  •   If cancellation occurs within 21 days of the event, the full event fee will be charged.
  •   Chilterns Catering reserves the right to make changes to staffing due to inclement weather, including having your chef prepare

    your menu in our production facility rather than onsite if weather may cause issues with food safety or ability to cook.

  •   Third party entertainment/equipment suppliers & catering cancellations due to weather will be charged at 100% booking fee.
  •   Any damage or non-return of equipment will be on-charged to the client at the cost price to replace those items.
  •   Minimum spends for event menus with food delivery only, is $1000 Monday-Friday, $1200 on Saturday, $2500 on Sunday. If a

    set up is required, our team members’ time will incur a fee, which is POA.

  •   Equipment hire only requires a $400 minimum spend.

    Alcohol Provision

  •   All guests will be provided with a wristband to permit alcohol service in public spaces
  •   No alcohol will be left onsite after an event nor can guests remove it from site
  •   No BYO is permitted when alcohol is provided by One Hundred Hospitality (Pop Up Picnic)
  •   Up to 100 guests – confirmation is required 14 days prior to occasion
  •   100 or more guests – confirmation is required 28 days prior to occasion, 1 security guard is required per 150 guests
  •   Delivery and handling charges apply to all events with alcohol provision

 

BANKING DETAILS: 

Bank: Commonwealth Bank
BSB: 062220 Account: 10219157
Name: One Hundred Hospitality

Credit card charges of 2% apply to all credit card payments